1. Which laboratory facilities do you work with?
We work with Quest Diagnostics and Labcorp. For most laboratory orders and we can send orders and receive results directly with these laboratories. If you prefer Sutter or Marshall, please ensure you bring a printed laboratory order from our clinic to the laboratory. Check with your insurance to see which is your preferred laboratory.
2. Is a printed laboratory order needed for all facilities?
No, your laboratory orders are sent to Quest and Labcorp electronically for your convenience, so you don’t need a printed laboratory order. However, if you go to Marshall or Sutter laboratory, a printed order is required. You can still print laboratory orders from MyHillChart if desired.
3. How can I schedule a laboratory test and reduce wait time?
You can make appointments online at https://appointment.questdiagnostics.com/schedule-appointment/as-reason-for-visit or https://www.labcorp.com/frequently-asked-questions/appointments.
Booking in advance helps to minimize wait times.
4. Do all laboratory tests count toward my insurance deductible?
If you have a PPO, most laboratory tests will count toward your deductible. Preventive laboratory tests may have limitations; please contact your insurance to clarify coverage and costs.
5. How do I know which imaging center my insurance covers?
Western Health Advantage and Connected Care are contracted with Dignity Health Advanced Imaging. Most other plans with Hill Physician Medical Group are usually contracted with Sutter Imaging. Straight Medicare can go to either one. For PPO, please contact your insurance to confirm the contracted imaging center.
6. How do I obtain prior authorization for imaging tests?
X-rays and ultrasounds do NOT need prior authorization. We handle prior authorizations for imaging tests for CT, MRI and nuclear medicine. If required, we will notify you through MyHillChart once the authorization is complete, which may take up to 7-10 business days.
7. How long does it take to process referrals?
Referrals typically take 7-10 business days to process unless they are medically urgent. You will be notified through MyHillChart once your referral is completed.
8. Is it essential to make an appointment with a specialist within a specific timeframe?
Yes, please schedule an appointment with the specialist within 30 days, as some offices may disregard the referral after this period.
9. How will I receive and understand my test results?
You can view all your results in MyHillChart prior your visit with our providers to discuss the results in detail. For straight forward results, our providers will send you interpretations through MyHillChart. If a test result requires in-depth discussion and you do have not a follow-up appointment scheduled, we will contact you through MyHillChart to schedule a follow-up appointment.
10. How can I request prescription refills?
The best way to request a refill is through MyHillChart to avoid delays. You can also ask your pharmacy to send an electronic request. Refills take 48-72 hours, so please plan ahead and give us time to process refills before you run out. Avoid calling the office for refills to eliminate your wait time and error. Refills for certain medications, like narcotics and ADHD medications, require a visit. Check your medications for refills before each visit so your providers can give you refills at the visit.
11. What are the benefits of using MyHillChart?
MyHillChart is an important tool to allow us to provide you the best care. It offers several advantages, including access to medical records, secure communication with the office providers, video visits, appointment scheduling, prescription refills, bill payments, and viewing upcoming preventative measures. Click here to sign up for MyHillChart: https://healthylivingpc.com/portal/
12. How can I schedule imaging tests with Sutter Imaging or Dignity Health Advanced Imaging?
Call Sutter Imaging or Dignity Health nearest you to schedule the test and bring in the printed order. If prior authorization is required, you will be contacted through MyHillChart after it has been completed, which may take up to 7-10 business days. Then you can call the imaging center to schedule the appointment.