Video Visit Tips

We are upgrading our video visit service to provide improved performance. Additionally, the new service will allow smartphones, tablets, and also desktop or laptop computer. You will need to install the upgraded software on your device. Please click on the link that applies to you.

I Have Done Video Visits Before
Follow these steps to your smartphone or tablet upgraded to our latest version of video visits. After the upgrade, you would initiate video visits in the same way as before.

  1. Go to https://hpmg.health.vidyoconnect.com
  2. Click the Download Button.
  3. Click the Download Icon. Once downloaded, simply close out of the App Store or Google Play.

NOTE: Take no further action with the VidyoConnect application.    
Video Visits Are NEW To Me. I Want To Use My Phone or Tablet.

There are 4 steps to get setup for video visits on your smartphone or tablet.


  1. Make sure you are registered for MyHillChart. Email MyhillChart@healthylivingpc.com if you need to set up your account.
  2. Install VidyoConnect
    1. Go to https://hpmg.health.vidyoconnect.com
    2. Click the Download Button.
    3. Click the Download Icon. Once downloaded, simply close out of the App Store or Google Play. 
      NOTE: Take no further action with the VidyoConnect application.
  3. Install the MyChart app on your phone or tablet. See image below:
  4. Initiate the video visit from the app. See below.

Email myhillchart@healthylivingpc.com for support. We are expecting heavy phone volume; avoid calling our main number.

I Want To Do Video Visits From My Computer

If your desktop or laptop computer has a webcam and a microphone, then you can use it for video visits. There are 3 steps to get setup for video visits on your computer.

  1. Make sure you are registered for MyHillChart. Email MyhillChart@healthylivingpc.com if you need to set up your account.
  2. Install VidyoConnect
    1. Go to https://hpmg.health.vidyoconnect.com
    2. Click the Download Button.
    3. Click Run (If using Chrome Browser, click the VidyoConnectInstall.exe.)
    4. You will see that VidyoConnect is installing files. Then the  VidyoConnect End User License Agreement will automatically open. Click Agree.
    5. Lastly quit/close the application.
  3. Initiate the video visit from within the MyHillChart.com website.
    1. Once you log in, navigate to your video visit appointment.  You can click on it and it will initiate the video visit.


Access Trouble?

Contact MyHillChart Patient Support Line at 1-888-965-8588